What we do


Think about what’s most important in your business today – does technology come to mind? No matter what your core business is, there’s no denying that technology plays an important role in day-to-day operations. And as we grow more dependent on IT, it’s becoming increasingly-important that your network and systems are online and operating efficiently at all times.

That’s where our fully-managed approach to IT can help. With proactive remote monitoring and management, we’re able to keep tabs on your IT infrastructure 24×7, 365 days a year – and when a problem does arise, our technical experts can quickly resolve it; in many cases before you’re even aware that there was a problem at all.

What our customers say...

Managed Networks

We provide complete 24/7/365 monitoring of your network and IT infrastructure, and provide full problem resolution and troubleshooting for servers, desktops, and mobile devices. Our technical experts are constantly working behind the scenes to ensure your systems are running smoothly, and when a problem does arise we’ll jump in immediately to fix it. Our remote-monitoring tools, back-office services, and software options provide cost-effective IT management to make sure your systems operate as required and deliver the ROI you expect.

Better Financial Planning

  • Clear monthly spend
  • Increased productivity
  • Accurate budgeting

We're Your Team 24/7

  • Proactive issue resolution
  • Constant maintenance
  • Professional IT operation

Your System Stays Optimised

  • No more slow systems
  • Maximises IT investment
  • Optimises productivity

Faster Problem Resolution

  • Constant monitoring
  • Minimal downtime
  • Strategic advantage

We utilize software agents to track and analyze your network activity 24/7. When a system or function fails, an alert is generated for our team to immediately investigate. Once the problem is identified, we work to remedy it — remotely at first, and with additional resources as needed.

Our preventive maintenance service for desktops regimentally monitors and addresses common problems experienced by desktop users. Whether it’s getting rid of viruses, attacking spyware issues or installing patches, we handle it all — in the background while your employees remain productive.

Managed Helpdesk

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. Without proper technical support these problems can bring your business to an abrupt, and potentially damaging, halt.  Get peace of mind with Lookout’s Help Desk, knowing that our certified technicians can quickly & efficiently resolve your most complex technical problems.

Helping and Supporting...

  • Microsoft & Apple operating systems
  • Microsoft Office and leading third-party applications
  • E-mail applications and Web browsers
  • Thin clients and virtual desktop infrastructure (VDI)
  • Hardware including tablets and mobile phones
  • Printer installation and support
  • Desktop performance and user administration
  • Virus and Malware infections

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.

That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Managed Back-Up

If the power in your office fails tonight, and all of your computers crash, how quickly can you recover? And more importantly, at what cost?

We’re here to ensure your business doesn’t become another statistic. Our business continuity solution is about more than just backup – it’s designed to quickly revive your network following any unplanned downtime, and ensure your employees are operating productively in almost no time at all.

Strategic Business Continuity

  • Minimize risk of data loss
  • Safeguard against unforeseen circumstances

Proactive Protection next line

  • Professional monitoring
  • Actively prevent business threats

Professionally Qualified

  • Qualified Technicians
  • Fast response and restoration

Peace Of Mind next line

  • Focus on growth
  • Increased confidence and resilience

In today’s always-on business landscape, maintaining an effective backup and disaster recovery (BDR) strategy is becoming more important than ever before. Data is playing an increasingly critical role in decision-making processes, and the costs and risks associated with downtime are skyrocketing – not to mention the damage your brand and reputation can suffer in the event of a disaster.

Our business continuity solution includes features like continuous data protection, cloud-based replication and recovery, and more – all for one low fixed monthly price per protected server.

Mobile Device Management

Our Mobile Device Management (MDM) solution acts as a secure container, separating personal and enterprise data on iOS and Android devices. With this “dual persona” approach, we can deliver comprehensive mobile security for your business – without impacting the rest of the device or user experience.


  • Market-leading platform
  • Quick & easy configuration
  • Secures all corporate data
  • Supports all manufacturers


  • Quick over-the-air enrolment
  • Automatic device notification
  • Easy quarantine & approval
  • Corporate policy compliant


  • Straight forward & effective
  • Compatible with major email, calendar & contacts systems including Microsoft & Lotus
  • Robust APIs


  • Unified management console
  • Centralised policy & control
  • Expand or restrict access
  • Enterprise app management


  • End-to-end management
  • Configure pass code policies
  • Active compliance monitoring
  • Automated breach control


  • Bring Your Own Device
  • Isolated corporate data
  • Strong data leak prevention
  • Dedicated mobile workspace


  • Interactive dashboards
  • Powerful integrated analytics
  • Diverse reporting capabilities
  • Alert & key event customisation


  • 24/7 mobile device support
  • End user support portal
  • Basic task self-service
  • Minimises down time
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